So, I have to tell you about a customer service experience I just had.
I ordered jeans (a plus size gal is always trying to find good jeans) and love the many inseam options (I am big, but not tall). They arrived tonight and I tried them on. Waist perfect. Bum is perfect. Legs.. a wee bit too long. Hmm. But last year, I ordered corduroys from them with a shorter inseam and they were too short. Like "where' s the flood?" short.
What to do.
I need new jeans. For this weekend.
Lands End has ONLINE help people. You 'chat' with them, give them your address, they look up your order.... and they help. So, thank you Jillian L of LandsEnd! She told me to wash them, try them back on.... and if they are still too long: SEND THEM BACK.
LandsEnd...you just got my business for LIFE.
Add to that: my 2 pair of jeans, pajamas, 2 tops and a cashmere sweater were less than I would have paid for just the 2 jeans and pajamas?